Columbia: Fresh Roasted Coffee

We have a 7-day return and exchange policy, which means you have 7 days after receiving your product to request a return and exchange if the item received is damaged or wrong.

No refunds or exchange will be entertained for all goods sold through our e-marketplace, online shop, and cafe due to change of mind. No refunds or exchange will be allowed or accepted for any sale and/or promotional products sold.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We understand the importance of timely delivery and convenience, especially for busy healthcare professionals like you. Our shipping policy is designed to cater specifically to your needs, ensuring a seamless experience when ordering medical supplies and equipment. Here are the key points of our unique shipping policy:

• Priority Shipping for Urgent Orders:

  • We prioritize the shipping of urgent orders placed by doctors and healthcare professionals. Your critical medical supplies will be dispatched promptly to ensure you have what you need when you need it most.

• Flexible Delivery Options:

  • We offer flexible delivery options to accommodate your busy schedule. Choose from standard shipping, express delivery, or schedule your delivery for a specific date and time that suits you best.

• Discreet Packaging:

  • Your privacy is important to us. All orders are shipped in discreet packaging without any identifiable markings to ensure confidentiality, particularly for sensitive medical supplies.

• Customized Shipping Preferences:

  • Tailor your shipping preferences according to your preferences and requirements. Whether you need signature confirmation, delivery to your clinic or hospital, or any other specific instructions, we'll ensure your orders are handled accordingly.

• Bulk Order Discounts and Special Rates:

  • For larger orders placed by medical practices or healthcare institutions, we offer competitive bulk order discounts and special shipping rates. Contact our customer service team to discuss your bulk order needs and shipping options.

• Track Your Order in Real-Time:

  • Stay informed about the status of your order with our real-time tracking feature. Once your order is shipped, you'll receive a tracking number to monitor its progress until it reaches your doorstep.

• Dedicated Customer Support:

  • Have questions or need assistance with your order? Our dedicated customer support team is available to provide personalized assistance and address any concerns you may have regarding shipping, delivery, or product inquiries.

• Hassle-Free Returns and Exchanges:

  • In the unlikely event that you need to return or exchange an item, we offer a hassle-free returns and exchange process. Simply contact our customer service team, and we'll guide you through the steps to ensure a smooth resolution.

At Being.Lagom, we are committed to exceeding your expectations with our convenient shipping solutions tailored to healthcare professionals. Your satisfaction and peace of mind are our top priorities. Shop with confidence knowing that your orders will be handled with care and delivered promptly to support your important work in the medical field.